Great question! All our products are sold by the carton, but priced by the square foot. At checkout, you will get your order total.

Ordering on our website is quick and easy. Browse our tile collection and select a product you like. On the product page, choose the number of boxes needed—each box covers a set amount of square footage, so be sure to calculate your total coverage in advance. Add the item to your cart, then proceed to checkout to review your order, enter shipping details, and complete payment. Once your order is placed, you’ll receive a confirmation email with your order details.

Absolutely. We encourage customers to order samples to ensure the product meets their expectations before placing a full order.

Orders are typically processed within 24-48 hours of order placement. Orders placed outside of business hours or on weekends will be processed on the next business day.

Yes, you may cancel or modify your order within four hours of placing it. Orders placed outside of business hours or on weekends will be processed on the next business day, allowing changes within that time frame.

Soho Surfaces offers a Trade Professionals program for designers, contractors, and other commercial customers. Please fill out our Trade Partner Inquiry form HERE

Orders of 5 cartons or fewer ship for a flat rate of $79. Orders of 6 cartons or more qualify for free shipping

Yes. You will receive an email confirmation after your order is placed, followed by a shipping notification once your order has been left our warehouse. To track your order in real time, visit our Track Your Order page and enter the tracking number you received. If you have any questions regarding your shipment, pelase contact us at: support@sohosurfaces.com

Shipping methods are determined based on multiple variables, including order size, weight, and quantity; however, no single fixed criterion applies. Each order is evaluated individually to select the most appropriate transportation method, prioritizing structural integrity, handling efficiency, and transit reliability to ensure the product arrives in optimal condition and ready for installation

Ground shipments typically arrive within 3–5 business days, while LTL freight deliveries generally take 7–10 business days. Please note that delivery times may vary based on order quantity, destination, and carrier-related delays.

Customers are advised to inspect all shipments promptly upon receipt to verify order accuracy and confirm that no damage occurred during transit.

Orders requiring palletization and shipment via LTL freight carrier are delivered by appointment and require an on-site recipient at the time of delivery. The carrier will contact you in advance to coordinate a delivery window that accommodates your availability. All LTL shipments include liftgate and residential delivery service, ensuring your order is delivered directly to your location regardless of destination.

We do not offer customer pickup.

Returns are accepted within 30 days of delivery. To qualify, all tile must be unopened, unused, and in its original packaging. Partial returns, opened cartons, and leftover material are not eligible for return. All returns must include the full original order quantity.

Return shipping costs and a 25% restocking fee will be deducted from the refund.

Exchanges are not offered. Customers may return eligible items in accordance with this policy and place a new order if desired.

If you receive damaged or defective tiles, please notify our customer service team within 7 days of delivery. Email us at support@sohosurfaces.com or call (469) 560-5111 with your order number and detailed photos of the affected tiles. We will assess your claim and work with you to resolve the issue, which may involve sending replacement tiles or issuing a refund minus any applicable fees.

The customer is responsible for the cost of return shipping for any returns initiated due to customer preference. For returns due to damaged or defective tiles, we will cover the return shipping costs. Please report any issues within 7 days of delivery.

Typically, refunds are processed within 3 to 5 business days.

The required quantity can be calculated by multiplying the length by the width of the installation area. For added convenience, each product page includes an integrated calculator to assist with estimating material requirements

We reccommend adding 10% extra for standard installations.

Yes, shade variation is present in all tile products. Some tiles are designed to be very uniform in color and pattern, while others intentionally feature variation to create a more natural or textured appearance. When shade variation applies, it is noted on the product page and may be described using industry variation ratings.

When choosing the right tile for your project, it’s important to consider where and how the tile will be used, such as on floors, walls, showers, or outdoor areas, and ensure it is rated for that application. The tile material—whether porcelain, ceramic, or natural stone—will affect durability, moisture resistance, and maintenance needs. Finish and slip resistance are especially important for floors and wet spaces, while tile size, layout, and pattern can influence the overall look, installation complexity, and material waste. You should also review shade variation, as some tiles are uniform while others are designed with natural variation. Finally, factor in maintenance requirements, budget, shipping considerations, and recommended overage to ensure you order enough material in one lot for a successful installation.

No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences.

Yes, we use advanced security measures to protect your personal information and never share it with third parties without consent.

Privacy Policy

Effective Date: April 7, 2026

1. Introduction

Welcome to Soho Surfaces, LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

• Personal Information: When you make a purchase, create an account, or sign up for our newsletter, we may collect information such as your name, billing address, shipping address, email address, phone number, and payment information.
• Automatically Collected Information: When you access our website, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

3. How We Use Your Information

We use the information we collect for various business purposes, including to:

• Process and fulfill your orders, including sending order confirmations and shipping updates.
• Communicate with you regarding customer service inquiries, returns, and support.
• Send you marketing and promotional communications (you may opt out at any time).
• Improve, personalize, and optimize our website and the shopping experience.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share your data with third-party vendors who assist us with payment processing, order fulfillment, shipping, email delivery, and website hosting (such as our e-commerce platform provider).
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your personal information may be transferred.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to track activity on our site and hold certain information. Cookies help us remember your shopping cart items, understand your preferences based on previous or current site activity, and compile aggregate data about site traffic. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request that we correct any inaccurate or incomplete information.
• Request that we delete your personal information.
• Opt-out of future marketing communications by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information provided below.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Soho Surfaces, LLC 

support@sohosurfaces.com